Descriptions of Services

PC Setup
The PC setup is available for in-home service. If a broadband internet connection is not available, we can take the PC and perform the setup. Once complete we will bring the PC back to install and perform cable management.
  • Install and initialize system
  • Perform cable management
  • Remove trial and unwanted software
  • Download and install updates (Requires broadband internet connection)
  • Includes 1 software installation (Operating System not included)
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PC Configuration
The PC Configuration is available for remote service. The customer will take the PC home to install and initialize it. Once the PC is running and connected to broadband internet, we will perform the following:
  • Remove trial and unwanted software
  • Download and install updates
  • Includes 1 software installation (Operating System not included)
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Wireless Network Setup
The Wireless Network Setup is available only for in-home service. Wireless NIC and wireless printer installations are not included.
  • Connect router to modem
  • Configure wireless router including security
  • Connect up to 5 computers
  • Connect wired computer (Must be in the same room as router)
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Wired Network Setup
The Wired Network Setup is available only for in-home service. Prices vary based on the size and complication of the network. The following items will affect the cost of the setup.
  • Number of workstations
  • Router configuration
  • Network topology
  • Cabling
  • Wall jack installation
  • Peripheral networking is separate
  • Network card installations are separate
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Software Installation
The Software Installation is available for remote and in-home service. It includes the installation of one piece of software, not including an operating system. The software must be licensed to you or it must be freeware.

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Operating System Installation
The OS Installation is available for in-home service or pickup. It includes the installation of one operating system, i.e., Windows XP, Windows Vista, etc. The OS must have a valid license.

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Memory Installation
Memory Installations are available for in-home only. This includes the removal of current memory and installation of new memory in one PC.

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I/O Card Installation
I/O Card Installations are available for in-home only. This includes the installation of one card in a PC. Memory and hard drives do not fall in this category. I/O cards include but are not limited to internal modems, network cards, sound cards, video cards, etc. A hard drive or RAID controller installation would fall in this category, but there would also be a charge for a hard drive installation.

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Internal Hard Drive Installation
A hard drive installation is available for in-home and pickup. This includes installing and formatting a single hard drive. Installing an OS is not included. RAID configurations would have a charge for each hard drive plus the charge for the configuration. For example if you would like two hard drives installed and configured in RAID 1, there would be a $50 charge for the first hard drive, a $20 charge for the second hard drive and a $20 charge for the RAID Configuration. This would total $90.

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Peripheral Installation
Peripheral Installations are available for in-home service. This includes the installation and configuration of one peripheral device such as a printer on one computer or network. For a network printer, the drivers will be installed on one computer. Drivers may be installed on additional workstations for $10 per computer.

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Tune-up
The Tuneup is available for in-home, remote or pickup. A tuneup does NOT include virus removal or repairs of any kind. This includes the following:
  • Retrieve system information to make recommendations
  • Clean out dust with compressed air (Not included for remote service)
  • Clean up unused files and registry entries
  • Check disk for errors
  • Defragment hard drives
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Diagnostic
Diagnostics can be done remotely, but it will be limited. This does not include any repairs. In most cases, a diagnostic probably won't be needed, since the problem will already be known or it may reveal itself during a tune-up, etc. If there is a problem but a diagnostic does not identify it, there will be no charge (For the diagnostic).

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Virus Removal
Virus Removals are available for pickup or in-store only. They may take several days. If all of the viruses cannot be removed, we will perform a system restore for no additional charge.

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Laptop Screen Replacement
Laptop Screen Replacements are available for pickup or in-store only. Price does not include parts.

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System Restore
A system restore will return the computer to the original state. It will look just like it did when purchased. All user data will be lost. Most newer computers have a recovery partition built in. If there is no recovery partition, the customer will have to obtain a restore disc from the manufacturer prior to the service. Data transfers or backups would incur a separate charge. If the this is a result of a virus, a transfer or backup is not recommended.

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Data Transfer/Backup
A Data Backup is available for in-home or pickup. Remote backups and transfers may be available under certain circumstances. This includes transferring data from one PC to another or backing it up to a CD, DVD or external hard drive.

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Data Recovery
Data Recovery is available for pickup only and may take several days. In most cases data will not be 100% recoverable. There will be no charge if NO data is recoverable.

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Hard Drive Erase
A Hard Drive Wipe is available for pickup only. All data will be removed from your hard drive and will not be recoverable. The wipe is compliant with Department of Defense standards.

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Online Backup
You may sign up for our online backup service. Prices will vary depending on your needs. You will be charged a monthly fee. This will require the installation of our client software. See the online backup page for more details.

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Printing
We offer a wide range of printing, including business cards, flyers, pens, t-shirts, signs, car door magnets and much more. See the printing page for a more complete list.

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Graphic Design
Do you like the CPU Vet logo? Let us design your business logo or other graphic. Prices start at just $75. Contact us for a quote.

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Computer Build
For a Computer Build, we will discuss your needs with you and suggest parts. We can even help you order the parts and get the best deal. Once all of the parts are received, we will build the PC, install the operating system and make sure everything is running properly. If there are related issues within two weeks, we will fix them free of charge. Any problems caused by the user after the build are not covered.

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Consultation and Training
Consultation and Training can include a multitude of things and incur an hourly charge. The following are examples of services that may be included:
  • Train in the use of a specific software
  • Instruct on the basics of web design
  • Instruct on the use of a GPS
  • Train in general computer maintenance
  • Train in the use of professional sound equipment and software
  • Research and recommend software or hardware for a specific use (*Get quote)
  • Many more...
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Other Services
We are experienced in several technical aspects. We can offer many other services of a technical nature. The following are examples of services that may be included:
  • Set up a home entertainment system
  • Bluetooth pairing
  • Set up digital picture frame
  • Connect game console to network
  • Firmware upgrade on hardware (MP3 Player, Cell Phone, Blu-Ray Player, etc.
  • Create and upload playlists on an MP3 Player
  • Set up professional sound equipment
  • Many more...
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In-Home Service
Any services performed in the customer's home or business will incur a $75 fee in addition to the price of the services rendered.

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Pickup
The computer or device in need of repair will be picked up and taken to our shop for repairs. This will incur a $25 fee in addition to the price of the services rendered. The travel fee may also apply.

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Travel Fee
Repairs conducted within our service area will not incur a travel fee. Once outside of our service area, a $25 fee will be charged. An additional $25 will be charged for every 25 miles after.
Our service area is 25 miles from our address and includes Albany, Corvallis, Lebanon, etc.

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